Unable to open RAW files

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Joined: Sun Apr 21, 2019 12:11 am

Unable to open RAW files

Postby Hedgehog » Mon Mar 13, 2023 11:15 pm

Hi. I had to re-install SPE. It is now 1.31 instead of 1.29. I am logged in OK, but I now can't open RAW files. They are DNG files from a DJI Mini 2 drone which have worked perfectly until now. I get the message 'Failed to open IFF file (may be corrupted)'. But they are definitely RAW files, not TiFF. And when I try to open a RAW file from my Lumix G9, nothing happens at all

Posts: 78
Joined: Tue Mar 02, 2010 11:32 am

Re: Unable to open RAW files

Postby gary » Thu Mar 16, 2023 10:26 am

The library used for loading DNG's comes from Adobe so we have limited control over it. I suggest running the DNG files through the Adobe DNG converter to see if that makes them work: https://helpx.adobe.com/uk/camera-raw/u ... erter.html
Is it possible that an update to the DJI Mini 2 firmware has caused this instead of the update to Smart Photo Editor?
To check you can download version 1.29 of Smart Photo Editor. The Windows download of the standard edition is here: https://cloudfrontsecure.anthropics.com ... etup64.exe

Posts: 1
Joined: Thu Jul 09, 2020 4:16 pm

Re: Unable to open RAW files

Postby aqsteve » Sun Jun 25, 2023 9:22 am

Has there been any fix for this?

I have just updated my SPE for the first time in... probably years.
Before I updated I could open and edit RAW files from my DLSR no problem.
Now I've updated SPE (And NOTHING else on my laptop) and I cant open them and get the error as stated above.

Any help would be appreciated

Posts: 78
Joined: Tue Mar 02, 2010 11:32 am

Re: Unable to open RAW files

Postby gary » Mon Jun 26, 2023 9:22 am

Please try version 1.29 and can you check your RAW files did work with that? This is the link: https://cloudfrontsecure.anthropics.com ... etup64.exe

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