Smart Photo Editor Not Allow Me to Save TIFF,PNG or JPEG

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Posts: 2
Joined: Mon Sep 04, 2017 4:59 pm

Smart Photo Editor Not Allow Me to Save TIFF,PNG or JPEG

Postby kphurt » Wed Dec 06, 2017 7:12 pm

WTF is going on with this software. I take a RAW file, work it, try to save it and it keep looking for the file with a .pe ext. Mind you I should be able to just save it as a tiff or jpeg. I tried saving session same BS---remind me why I bout this software

Site Admin
Posts: 2423
Joined: Thu Feb 25, 2010 7:11 pm

Re: Smart Photo Editor Not Allow Me to Save TIFF,PNG or JPEG

Postby admin » Thu Dec 07, 2017 10:17 am

Very sorry to hear you're having problems saving. You're right, you should be able to save as a jpg or tiff. If you open a support ticket, our support team will try and work out what's going on. I've posted a reply to the other thread you started here.

Kind regards

Tony

Posts: 346
Joined: Thu Sep 19, 2013 12:30 am

Re: Smart Photo Editor Not Allow Me to Save TIFF,PNG or JPEG

Postby Richard Briggs » Fri Dec 08, 2017 9:56 am

I assume when you referred to looking for files with a .pe extension that was a slip of of the mind. The files do not have extensions of .pe - PE is added to the filename itself. So searching for ".pe" will reveal no such file.

Richard

Site Admin
Posts: 2423
Joined: Thu Feb 25, 2010 7:11 pm

Re: Smart Photo Editor Not Allow Me to Save TIFF,PNG or JPEG

Postby admin » Fri Dec 08, 2017 10:37 am

Actually, the .pe file extension is the for a Photo Editor session file (when you want to come back and continue working on changes to your photo). Thinking about it, that's probably the problem kphurt is having: choosing "Save As Session..." rather than "Save as Jpg/Tiff/Png...".

Kind regards

Tony

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