Trying to Mask Area, program suddenly stops

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Posts: 1
Joined: Mon Jan 14, 2013 11:56 pm

Trying to Mask Area, program suddenly stops

Postby J6P » Tue Jan 15, 2013 5:38 am

90% of the time that I want to mask an area in the effect it kicks me out. It will do it to me several times in a row. I also noticed that not all the effects I put in my favorites are saved there. Just a couple of minor glitches, other than that I enjoy this program and I love the Portrait Professional software as well!!! Is there advice for the mask area problem because it is super frustrating..thanks!

Site Admin
Posts: 2477
Joined: Thu Feb 25, 2010 7:11 pm

Re: Trying to Mask Area, program suddenly stops

Postby admin » Tue Jan 15, 2013 10:55 am

Hi,

Could you Open a support ticket, and our support staff will try and re-create the problem. Also, make sure you're on the latest version by going to Help > Check for updates.

Tony

Posts: 2
Joined: Sat Aug 11, 2012 12:48 pm

Re: Trying to Mask Area, program suddenly stops

Postby djmrice » Sun Dec 22, 2013 1:09 am

I noticed that it does that when your photo is a large file. I have the same problem on large files, but not on smaller ones.

Site Admin
Posts: 2477
Joined: Thu Feb 25, 2010 7:11 pm

Re: Trying to Mask Area, program suddenly stops

Postby admin » Mon Dec 23, 2013 11:20 am

Hi,

In order to select an area, SPE has to render your picture at full resolution, so it can make the selection at full resolution. If you've got a high res photo with complex effects applied this can take a long time. To help, make sure you're up to date with the software (Help > Check For Updates) and also use the 64 bit version of SPE if your computer supports it.

Tony

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