Different colors comparing to the original image...HELP

Any crashes, places where the software didn't work as you expected, please let us know here.
Posts: 6
Joined: Fri Sep 01, 2017 4:24 pm

Different colors comparing to the original image...HELP

Postby huseinlatifphotography » Mon Sep 04, 2017 6:58 am

Is there a fix for this yet? Im facing the same issue of colors different from the original whenever I open the image in Smart Photo Editor in PS. I am using MacBook Pro (Retina, 15-inch, Late 2013) with Sierra OS 10.12.6. Im unable to use the software after having bought it not a week ago!!!

I really need a solution to this please!

Posts: 70
Joined: Tue Mar 02, 2010 11:32 am

Re: Different colors comparing to the original image...HELP

Postby gary » Mon Sep 04, 2017 3:09 pm

This is down to Apple removing the API function for returning the monitor color profile. Now the SmartPhotoEditor software assumes an sRGB monitor when the monitor profile cannot be found. We are looking for a solution to this problem caused by the Apple update.

Posts: 6
Joined: Fri Sep 01, 2017 4:24 pm

Re: Different colors comparing to the original image...HELP

Postby huseinlatifphotography » Wed Sep 27, 2017 9:17 am

Im sorry but that is not a very satisfactory answer, having paid for and bought this software...the least you expect is that it works in the way it was advertised else we have a problem! It is unusable in the current condition!

It wasn't exactly advertised that it was not going to work as it should on a Apple/Mac system was it? Someone really needs to get their act together.

Posts: 6
Joined: Fri Sep 01, 2017 4:24 pm

Re: Different colors comparing to the original image...HELP

Postby huseinlatifphotography » Sun Oct 29, 2017 7:35 pm

Is there any update on this yet?

Posts: 70
Joined: Tue Mar 02, 2010 11:32 am

Re: Different colors comparing to the original image...HELP

Postby gary » Tue Oct 31, 2017 10:23 am

We might have a solution to this now, it is going through our QA process and if it passes we will release an update to the site.

Posts: 70
Joined: Tue Mar 02, 2010 11:32 am

Re: Different colors comparing to the original image...HELP

Postby gary » Wed Nov 01, 2017 12:32 pm

We have a pre-release version for you here if you would like to have this before it gets through our testing process and makes it to the web site.

SmartPhotoEditor Studio for Mac:
http://cloudfront.portraitprofessional. ... etup64.pkg

SmartPhotoEditor Studio for Windows:
http://cloudfront.portraitprofessional. ... etup64.exe

Posts: 6
Joined: Fri Sep 01, 2017 4:24 pm

Re: Different colors comparing to the original image...HELP

Postby huseinlatifphotography » Wed Nov 15, 2017 2:25 pm

The issue I was facing ("Different colors comparing to the original image...HELP") stands resolved with the update.

Am able to now enjoy working with this software.

Thank you for the support...a little slow in coming but am sure lessons have been learnt there.

Cheers.

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