Gallery in Area Selection

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Posts: 1
Joined: Fri Jul 29, 2016 1:14 pm

Gallery in Area Selection

Postby Jordans Photography » Fri Jul 29, 2016 1:18 pm

Everytime I try to use Gallery in Area Selection, my pc stops responding. Is there a fix for this?

Site Admin
Posts: 2406
Joined: Thu Feb 25, 2010 7:11 pm

Re: Gallery in Area Selection

Postby admin » Mon Aug 01, 2016 9:30 am

We are not aware of any issue with this. Firstly check you're up to date with the software (Help > Check for updates). If that doesn't help:open a support ticket, so our support team can take a look.

Kind regards

Tony

Posts: 1
Joined: Wed Nov 05, 2014 2:48 am

Re: Gallery in Area Selection

Postby donsutty » Sat Aug 20, 2016 9:45 pm

Application: Smart Photo Editor (64-bit)
Edition: Standard
Version: 1.22.2
Product code: PE-F-en-v1.22.2 / ZRaw-v1.7
Fingerprint: V1M2C9KRV9MUS578XASPNEYM
Platform: Windows
Operating System: Microsoft Windows 10 Home|C:\WINDOWS|\Device\Harddisk0\Partition2 64-bit (10.0.14393)
Language: 1033
Computer Name: K9
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Number of Physical Processors: 1
Bios: BIOS Date: 08/13/13 18:22:21 Ver: 21.04
Bios Release Date: 20130813
System Model: System Product Name
System Manufacturer: System manufacturer
Memory: 16384 MB
Free Disk Space on Boot Partition: 285708247040 Bytes
FreePhysicalMemory: 14836444 KB
FreeSpaceInPagingFiles: 2490368 KB
FreeVirtualMemory: 16971500 KB
Current Date/Time: 2016/08/20, 21:30:29
Qt: 5.6.1/5.6.1

Apologies if I've screwed board protocol. This is a first time.
I am experiencing the same problem. Having selected an area the program crashes when the Gallery button is pressed.
Software up to date, machine healthy. No other software running and re-boot had no effect.
Task was also very simple involving 3 small areas.

Site Admin
Posts: 2406
Joined: Thu Feb 25, 2010 7:11 pm

Re: Gallery in Area Selection

Postby admin » Mon Aug 22, 2016 2:05 pm

Hi Donsutty,

Could you also open a support ticket and our support staff will try and help you.

Kind regards

Tony

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