Moving your account to another computer

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Joined: Thu May 24, 2018 8:12 am

Moving your account to another computer

Postby Myfairies2 » Thu May 24, 2018 8:16 am

I bought a new computer. While installing Smart Photo Editor I didn't remember my registration details and skipped the step. Now I cannot find a way to reconnect it to my account so as to find all my Favourite recent effects.
Can someone help?
Thanks

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Joined: Thu Feb 25, 2010 7:11 pm

Re: Moving your account to another computer

Postby admin » Thu May 24, 2018 9:27 am

Hi

I'm afraid your Favourite recent effects are stored locally on your computer, so do not move with your account, which just tracks effects you've created and forum posts. To attach to your account for those, go to Account in the settings dialog.

Kind regards

Tony

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Joined: Thu May 24, 2018 8:12 am

Re: Moving your account to another computer

Postby Myfairies2 » Thu May 24, 2018 3:27 pm

oh! :( Thank you for your reply, Tony, even though that's not what I wanted to hear...
There are some effects I used often I cannot find anymore if I search for the exact name

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Joined: Thu Aug 15, 2013 11:43 pm

Re: Moving your account to another computer

Postby geoffg11 » Sat Jan 26, 2019 5:52 am

Do I have to uninstall from old computer to install on new computer? Cheers Geoff G

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Re: Moving your account to another computer

Postby admin » Mon Jan 28, 2019 11:23 am

You don't have to uninstall from the old computer.

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Joined: Tue Jan 29, 2013 7:44 pm

Re: Moving your account to another computer

Postby Rubioinc » Thu Jun 13, 2019 1:20 pm

Hello Friend,
I just bought a new desktop and need to install SPE, portrait pro and body. How do I do that
without my tokends? I am having issues reinstalling into new computer.

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Joined: Sat May 31, 2014 9:56 pm

Re: Moving your account to another computer

Postby eadams » Thu Jun 13, 2019 6:32 pm

Rubioinc wrote:Hello Friend,
I just bought a new desktop and need to install SPE, portrait pro and body. How do I do that
without my tokends? I am having issues reinstalling into new computer.

Go to the license manager: https://www.anthropics.com/smartphotoeditor/licenses/

Enter the email address you used when you ordered and registered your products. You will receive an email with the license information of your Anthropics software products and links to the download pages.


If you don't know what email you originally used just try all the ones you have. If you are registered with an email address that no longer exists, you may be out of luck, but you can always submit a support request to see if there are any options for you.

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Joined: Tue Jan 29, 2013 7:44 pm

Re: Moving your account to another computer

Postby Rubioinc » Fri Jun 14, 2019 5:26 am

The email i registered with no longer works. I tried to change but no luck. How do I do that?

Posts: 675
Joined: Sat May 31, 2014 9:56 pm

Re: Moving your account to another computer

Postby eadams » Fri Jun 14, 2019 11:23 am

Rubioinc wrote:The email i registered with no longer works. I tried to change but no luck. How do I do that?


Go to https://support.anthropics.com/ and submit a support ticket. You can register for a new support account with an active email address. In your support request you should Bask if it is possible to change the email address associated with your account so that you can continue to download the products you have purchased. As long as you know the email address you originally used, I think it should be possible. If you can't tell them what email address was originally used you have no way of proving that you own a license for the product.

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