Using 'padded area'

[adrianrw Profile]

Every time I try to reduce the padded area size either by using the slider or by putting in the range figure that I want the program crashes and I have to start all over again.

The close program window gives the following information -

Problem signature:
Problem Event Name: APPCRASH
Application Name: SmartPhotoEditor.exe
Application Version: 1.20.6.0
Application Timestamp: 53862c1a
Fault Module Name: SmartPhotoEditor.exe
Fault Module Version: 1.20.6.0
Fault Module Timestamp: 53862c1a
Exception Code: c0000005
Exception Offset: 0000000000b28fd1
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: fbfa
Additional Information 2: fbfac0073e4ff34fd93f46917a99e005
Additional Information 3: 60e1
Additional Information 4: 60e1652d19156133f92961efb95cce75

Read our privacy statement online:
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[admin]

Hi,

Could you be more specific? Which padded area slider are you referring to? Is it in a specific effect?

Thanks

Tony

[adrianrw Profile]

Thanks for your message.

It occurs when I am using the effect - Glowing Beauty. I have not tried other effects to see if the same fault occurs.

Thanks

Adrian Wilkinson

[Arwin Profile]

Nothing that will help Adrian but I've tried the effect here, changed the padded area slider and had no ploblems..

Arwin

[admin]

Increasing the padded area a lot can potentially make your picture very big and so take up a lot of memory. Are you using the 64bit build? That version can access a lot more memory than the 32bit version.

Tony

[adrianrw Profile]

Tony, thanks for your post.

I am indeed using the 64-bit version

The system info copied from the software/my computer is -

Application: Smart Photo Editor (64-bit)
Edition: Standard
Product code: PE-F-en-v1.20.6 / ZRaw-v1.6
Fingerprint: V1K65Q9X6CB2VPH6XZVSZZWC
Platform: Windows
Operating System: Microsoft Windows 7 Home Premium |C:\Windows|\Device\Harddisk0\Partition2 64-bit (6.1.7601) Service Pack 1
Language: 1033
Computer Name: ADRIAN-PC
Processor: AMD Athlon(tm) II Dual-Core M300
Number of Physical Processors: 1
Bios: Ver 1.00PARTTBL]
Bios Release Date: 20090814
System Model: Aspire 7540
System Manufacturer: Acer
Memory: 3072 MB
Free Disk Space on Boot Partition: 407313043456 Bytes
FreePhysicalMemory: 876472 KB
FreeSpaceInPagingFiles: 1945156 KB
FreeVirtualMemory: 2245476 KB
Current Date/Time: 10/2/2015, 11:33:4
Qt: 4.8.2/4.8.2

Thanks for your help

Adrian

[DennB Profile]

You may need more RAM. I would advise a minimum of 8 GB

[admin]

Adding more ram should certainly make the software feel faster. A lack of RAM shouldn't cause the software to crash though. Have you had the same problems with other effects?

Tony