Crashing/freezing.

[Michael Young London Profile]

I'm having a bout of crashing/freezing, unable to move on, or close down properly. Am obliged to 'force quit' the software to get anywhere.
In other circumstances I would download the software again, replacing what I was using with the latest version, but as I have no note of the activation code or details of purchase (with Portrait Pro) a couple of years (?) ago, I'm uncertain how best to proceed.
Any help or guidance would be appreciated, particularly as I have a work-in-progress that I need to finish for inclusion in some proposals.
Thanks.
Michael Young.

[admin]

Hi,

You can always use the License Manager to download the latest version and view your tokens, if you still have the same email address. If not, open a support ticket and our support team can help.

Tony

[MichaelYoung Profile]

Thank you, Tony.
That sounds promising.
At present I'm being told that I'm running the latest version.

[MichaelYoung Profile]

Thank you all.
Sorry, Catt, can't find the thread of our conversation.
Hope this message will be passed on to you.
After re-loading SmartPhotoEditor, it all appears to be running well.
Your collective help is much appreciated.
Have a good Xmas and very best wishes for 2015.

Michael.

[Cattrina Profile]

Hi Michael,

I'm really glad to hear that everything is up and running correctly now. Do let us know if you have any other questions.

Have a great Christmas!
Catt

[Yulius_pl Profile]

I have found that the program stops working quite often, which is very annoying. I am running this program on a 32bit windows 7

MSG :
"photo editor has stopped working
A problem caused the program to stop working correctly.
windows will close the program and notify you if a solutions is available.

close program"

[DennB Profile]

Runs best with the 64 bit version on a 64 bit machine with at least 8gb RAM. No problems whatsoever with this setup.