Glowing Beauty Feature

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Joined: Fri Jan 29, 2016 5:44 pm

Glowing Beauty Feature

Postby pblanchard » Sun Jul 24, 2016 4:08 pm

I'm trying to save in JPG the feature "glowing beauty" and always get an error message. I've been trying for days, and this is the only feature that won't allow me to save it. HELP as I really like the feature.

Posts: 782
Joined: Sat May 31, 2014 9:56 pm

Re: Glowing Beauty Feature

Postby eadams » Mon Jul 25, 2016 12:10 am

pblanchard wrote:I'm trying to save in JPG the feature "glowing beauty" and always get an error message. I've been trying for days, and this is the only feature that won't allow me to save it. HELP as I really like the feature.

Hello pblanchard!

What error message do you get?
I assume you are using SPE as a standalone.

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Joined: Fri Jan 29, 2016 5:44 pm

Re: Glowing Beauty Feature

Postby pblanchard » Mon Jul 25, 2016 12:23 am

Process: SmartPhotoEditor [11120]
Path: /Applications/SmartPhotoEditor.app/Contents/MacOS/SmartPhotoEditor
Identifier: com.anthropics.SmartPhotoEditor
Version: 1.21.15 (???)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: SmartPhotoEditor [11120]
User ID: 501

Date/Time: 2016-07-24 19:20:39.696 -0400
OS Version: Mac OS X 10.11.6 (15G31)
Report Version: 11
Anonymous UUID: 9AB164DD-B59F-C99D-447D-83F386865693

Site Admin
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Joined: Thu Feb 25, 2010 7:11 pm

Re: Glowing Beauty Feature

Postby admin » Mon Jul 25, 2016 9:52 am

Hi Pblanchard

That doesn't look like an error message. Are there more details you can get? Can you save it as a session file?

Kind regards

Tony

Posts: 7
Joined: Fri Jan 29, 2016 5:44 pm

Re: Glowing Beauty Feature

Postby pblanchard » Mon Jul 25, 2016 12:53 pm

It always indicates that it quits unexpectedly and I have the option to re-open or close. But, when I reopen and try again, I get the same message over and over again. This has been happening for a very long time every time I use "glowing beauty" effect. :-(

Site Admin
Posts: 2477
Joined: Thu Feb 25, 2010 7:11 pm

Re: Glowing Beauty Feature

Postby admin » Tue Jul 26, 2016 3:01 pm

Could you post a screenshot of what happens when you get the error?

Thanks

Tony

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