Issue with EOS80d Raw File

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Joined: Wed Dec 07, 2016 9:45 pm

Issue with EOS80d Raw File

Postby camcreative » Wed Oct 04, 2017 10:51 pm

Hey everyone
are any of you seeing this issue with raw files. This happens to me in SME Studio pro and also in Landscape pro. When I open a Raw file the entire image is covered in a pink mask, you cannot remove this and its there when you export, pretty much makes the software useless ???????

any ideas and help greatly apreciated
cheers
cam

Posts: 678
Joined: Sat May 31, 2014 9:56 pm

Re: Issue with EOS80d Raw File

Postby eadams » Thu Oct 05, 2017 7:29 am

It won't help you with your problem, I know, but I don't have this issue when I load a Canon .cr2 file using Windows 10.

Site Admin
Posts: 2385
Joined: Thu Feb 25, 2010 7:11 pm

Re: Issue with EOS80d Raw File

Postby admin » Thu Oct 05, 2017 9:26 am

Hi Cam,

Could you open a support ticket and send them the file you're having problems with. We update our raw support for newer cameras every so often, so if that's a recent camera, we might not support it yet.

Kind regards

Tony

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