Failed to update search engine

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Posts: 6
Joined: Wed Apr 18, 2012 12:14 pm

Failed to update search engine

Postby oinmahoin » Mon Apr 23, 2012 5:50 pm

When I open my Smart Photo Editor, I get the following message, Failed update search engine, another install attached to this account has uploaded in the middle of your uploaod, please contact support. I don't understand this message, I have nothing else attached.
I have requested my product key from you so i can re-install but it is not being e-mailed to me, this is an ongoing issue can you please help?

Posts: 35
Joined: Tue Mar 06, 2012 3:50 pm

Re: Failed to update search engine

Postby Thea Davies » Tue Apr 24, 2012 9:59 am

Hi Kevin,

I am sorry you are having this problem, I have manually reset your username and you should be able to use the software with no more conflicts.

Please let us know if you need any further support.


Warm regards,
Thea
Anthropics Technology

Posts: 6
Joined: Wed Apr 18, 2012 12:14 pm

Re: Failed to update search engine

Postby oinmahoin » Tue Apr 24, 2012 1:15 pm

Well i'm afraid exactly the same thing is still happening

Site Admin
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Joined: Thu Feb 25, 2010 7:11 pm

Re: Failed to update search engine

Postby admin » Wed Apr 25, 2012 9:14 am

Hi Oinmahoin,

I'm sorry this is taking so long. I'm afraid you need to uninstall and re-install photo editor. You can find download links using our licenses page.

Tony

Posts: 6
Joined: Wed Apr 18, 2012 12:14 pm

Re: Failed to update search engine

Postby oinmahoin » Wed Apr 25, 2012 12:02 pm

Omg, Yes i know i need to reinstall SPE but as i stated earlier and to quote again "I have requested my product key from you so i can re-install but it is not being e-mailed to me, this is an ongoing issue can you please help?"

Posts: 6
Joined: Wed Apr 18, 2012 12:14 pm

Re: Failed to update search engine

Postby oinmahoin » Thu Apr 26, 2012 8:46 am

Have managed to retrieve license code via your ticket system, have reinstalled and so far is working fine, Thanks :D

Posts: 1
Joined: Sat May 05, 2012 12:20 am

Re: Failed to update search engine

Postby chuck6666 » Sat May 05, 2012 2:16 am

i lost activation code

Site Admin
Posts: 2389
Joined: Thu Feb 25, 2010 7:11 pm

Re: Failed to update search engine

Postby admin » Sat May 05, 2012 11:04 am

If you loose your activation code, you can always go to http://www.smartphotoeditor.com/licenses/ and enter your email address that you bought the software with. That will email you a link to a page containing all your activation tokens and download links too.

Tony

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