Trojan virus

Any crashes, places where the software didn't work as you expected, please let us know here.
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Joined: Mon Apr 24, 2017 11:23 pm

Trojan virus

Postby wlduncan » Mon Apr 24, 2017 11:26 pm

My virus protection software found a Trojan in SPE. It removed the virus but now the software won't work. Not sure what to do next.

Site Admin
Posts: 2385
Joined: Thu Feb 25, 2010 7:11 pm

Re: Trojan virus

Postby admin » Tue Apr 25, 2017 4:55 pm

It sounds like your virus software either mistakenly found a virus in SPE or your computer was already infected by another piece of software which then infected SPE. Either way, you can download SPE again, by using the license manager:

http://www.smartphotoeditor.com/licenses/

Kind regards

Tony

Posts: 139
Joined: Tue Jul 21, 2015 9:55 pm

Re: Trojan virus

Postby william b. grice » Sat Jul 15, 2017 3:40 am

I have the old ticket number....do I have to delete the version that keeps crashing?

Thank you

William b Grice

Site Admin
Posts: 2385
Joined: Thu Feb 25, 2010 7:11 pm

Re: Trojan virus

Postby admin » Mon Jul 17, 2017 9:46 am

Sounds like you should delete the old version and download it again.

Kind regards

Tony

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