Effects Gallery Error
9 posts
• Page 1 of 1
Effects Gallery Error
by huskymed » Fri Feb 21, 2014 4:54 am
The program is crashing everytime I try to open the Effects Gallery. I receive the following error after selecting the Effects Gallery and then the program crashes:
ZCrtErrorException: No such file or directory
Please help!
ZCrtErrorException: No such file or directory
Please help!
- EffectsGalleryError.jpg (37.31 KiB) Viewed 7873 times
Re: Effects Gallery Error
by admin » Fri Feb 21, 2014 10:27 am
It sounds like somehow your effects gallery has become corrupted. Could you please go to Documents\PhotoEditor , and delete the "global" and "images" folders? After you re-launch the software it will automatically re-download the community effects. Let me know if that doesn't fix it.
Tony
Tony
Re: Effects Gallery Error
by Wolverine » Wed Feb 26, 2014 2:59 am
So far since installing SPE, I have not been able to get the program to load the effects gallery. Each time I click the button it crashes. How do we fix this issue?
Crash report:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SmartPhotoEditor.exe" FILTER="GRABMI_FILTER_PRIVACY">
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<MATCHING_FILE NAME="msvcr80.dll" SIZE="632656" CHECKSUM="0x47E3D63C" BIN_FILE_VERSION="8.0.50727.6195" BIN_PRODUCT_VERSION="8.0.50727.6195" PRODUCT_VERSION="8.00.50727.6195" FILE_DESCRIPTION="Microsoft® C Runtime Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual Studio® 2005" FILE_VERSION="8.00.50727.6195" ORIGINAL_FILENAME="MSVCR80.DLL" INTERNAL_NAME="MSVCR80.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA071F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.6195" UPTO_BIN_PRODUCT_VERSION="8.0.50727.6195" LINK_DATE="05/14/2011 01:33:39" UPTO_LINK_DATE="05/14/2011 01:33:39" VER_LANGUAGE="English (United States) [0x409]" />
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<MATCHING_FILE NAME="QtWebKit4.dll" SIZE="14012416" CHECKSUM="0x1C0AACEB" BIN_FILE_VERSION="4.9.2.0" BIN_PRODUCT_VERSION="4.9.2.0" FILE_DESCRIPTION="C++ application development framework." COMPANY_NAME="Nokia Corporation and/or its subsidiary(-ies)" PRODUCT_NAME="Qt4" FILE_VERSION="4.9.2.0" ORIGINAL_FILENAME="QtWebKit4.dll" LEGAL_COPYRIGHT="Copyright (C) 2012 Nokia Corporation and/or its subsidiary(-ies)." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD69F14" LINKER_VERSION="0x4005C" UPTO_BIN_FILE_VERSION="4.9.2.0" UPTO_BIN_PRODUCT_VERSION="4.9.2.0" LINK_DATE="08/21/2012 16:58:30" UPTO_LINK_DATE="08/21/2012 16:58:30" VER_LANGUAGE="English (United States) [0x409]" />
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<MATCHING_FILE NAME="ZRawLoader.exe" SIZE="1254056" CHECKSUM="0x584DFC13" BIN_FILE_VERSION="1.3.1.0" BIN_PRODUCT_VERSION="12.0.0.0" PRODUCT_VERSION="12.0.0.0" FILE_DESCRIPTION="ZRawLoader executable" PRODUCT_NAME="PortraitPro" FILE_VERSION="1, 3, 1, 0" ORIGINAL_FILENAME="ZRawExec.exe" INTERNAL_NAME="ZRawExec" LEGAL_COPYRIGHT="Copyright 2013 Anthropics Technology Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x134C8E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.3.1.0" UPTO_BIN_PRODUCT_VERSION="12.0.0.0" LINK_DATE="08/14/2013 21:29:20" UPTO_LINK_DATE="08/14/2013 21:29:20" VER_LANGUAGE="English (United States) [0x409]" />
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<MATCHING_FILE NAME="imageformats\msvcr80.dll" SIZE="632656" CHECKSUM="0x47E3D63C" BIN_FILE_VERSION="8.0.50727.6195" BIN_PRODUCT_VERSION="8.0.50727.6195" PRODUCT_VERSION="8.00.50727.6195" FILE_DESCRIPTION="Microsoft® C Runtime Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual Studio® 2005" FILE_VERSION="8.00.50727.6195" ORIGINAL_FILENAME="MSVCR80.DLL" INTERNAL_NAME="MSVCR80.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA071F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.50727.6195" UPTO_BIN_PRODUCT_VERSION="8.0.50727.6195" LINK_DATE="05/14/2011 01:33:39" UPTO_LINK_DATE="05/14/2011 01:33:39" VER_LANGUAGE="English (United States) [0x409]" />
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<MATCHING_FILE NAME="imageformats\qjpeg4.dll" SIZE="212992" CHECKSUM="0x674083D5" BIN_FILE_VERSION="4.8.2.0" BIN_PRODUCT_VERSION="4.8.2.0" FILE_DESCRIPTION="C++ application development framework." COMPANY_NAME="Nokia Corporation and/or its subsidiary(-ies)" PRODUCT_NAME="Qt4" FILE_VERSION="4.8.2.0" ORIGINAL_FILENAME="qjpeg4.dll" LEGAL_COPYRIGHT="Copyright (C) 2012 Nokia Corporation and/or its subsidiary(-ies)." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3C741" LINKER_VERSION="0x40052" UPTO_BIN_FILE_VERSION="4.8.2.0" UPTO_BIN_PRODUCT_VERSION="4.8.2.0" LINK_DATE="08/21/2012 17:01:31" UPTO_LINK_DATE="08/21/2012 17:01:31" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="imageformats\qsvg4.dll" SIZE="22016" CHECKSUM="0x141AA536" BIN_FILE_VERSION="4.8.2.0" BIN_PRODUCT_VERSION="4.8.2.0" FILE_DESCRIPTION="C++ application development framework." COMPANY_NAME="Nokia Corporation and/or its subsidiary(-ies)" PRODUCT_NAME="Qt4" FILE_VERSION="4.8.2.0" ORIGINAL_FILENAME="qsvg4.dll" LEGAL_COPYRIGHT="Copyright (C) 2012 Nokia Corporation and/or its subsidiary(-ies)." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCE8A" LINKER_VERSION="0x40052" UPTO_BIN_FILE_VERSION="4.8.2.0" UPTO_BIN_PRODUCT_VERSION="4.8.2.0" LINK_DATE="08/21/2012 17:01:41" UPTO_LINK_DATE="08/21/2012 17:01:41" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="tbb.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="tbb.dll" SIZE="155648" CHECKSUM="0x5ED02111" BIN_FILE_VERSION="4.1.0.0" BIN_PRODUCT_VERSION="4.1.0.0" PRODUCT_VERSION="4, 1, 0, 0" FILE_DESCRIPTION="Threading Building Blocks library" COMPANY_NAME="Intel Corporation" PRODUCT_NAME="Intel(R) Threading Building Blocks for Windows" FILE_VERSION="4, 1, 0, 0" ORIGINAL_FILENAME="tbb.dll" LEGAL_COPYRIGHT="Copyright 2005-2012 Intel Corporation. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x31BAB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.1.0.0" UPTO_BIN_PRODUCT_VERSION="4.1.0.0" LINK_DATE="12/12/2012 17:45:35" UPTO_LINK_DATE="12/12/2012 17:45:35" VER_LANGUAGE="Language Neutral [0x0]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="990208" CHECKSUM="0xCC2C4544" BIN_FILE_VERSION="5.1.2600.6293" BIN_PRODUCT_VERSION="5.1.2600.6293" PRODUCT_VERSION="5.1.2600.6293" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.6293 (xpsp_sp3_gdr.121001-1622)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFBCBC" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.6293" UPTO_BIN_PRODUCT_VERSION="5.1.2600.6293" LINK_DATE="10/03/2012 04:58:13" UPTO_LINK_DATE="10/03/2012 04:58:13" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
Crash report:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
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Re: Effects Gallery Error
by huskymed » Wed Feb 26, 2014 5:47 am
For what it's worth, Tony's solution worked for me! Good luck....
Re: Effects Gallery Error
by admin » Wed Feb 26, 2014 10:39 am
Sounds like from your other post you managed to fix it.
Tony
Tony
Re: Effects Gallery Error
by Wolverine » Fri Feb 28, 2014 8:10 am
admin wrote:Sounds like from your other post you managed to fix it.
Tony
Sorta.
I just installed the program and wanted to browse the available effects. When ever I hit the browse button, it crashes. It appears the only way to browse the effects without it crashing is to create a selection area on the image. If push browse with out a selected area on the image, it crashes. Is it suppose to work like this?
Re: Effects Gallery Error
by admin » Fri Feb 28, 2014 10:51 am
It's not supposed to crash! It does sound like your some of your effects gallery has been corrupted (specifically the effects that are shown with a single image). Did you already try going to Documents\PhotoEditor , and deleting the "global" and "images" folders?
Tony
Tony
Re: Effects Gallery Error
by Wolverine » Fri Feb 28, 2014 5:39 pm
admin wrote: Did you already try going to Documents\PhotoEditor , and deleting the "global" and "images" folders?
Tony
The two folders were not created when I installed it. I created them in the program directory and that stopped it from crashing when it loaded. I can not find the directory you mention anywhere on my system.
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