Flat dull colors

Any crashes, places where the software didn't work as you expected, please let us know here.
Posts: 2
Joined: Mon Jul 30, 2012 8:55 pm

Flat dull colors

Postby Douglas Rene McCoy » Sun Jul 14, 2013 9:51 pm

Upon opening pictures - parts of the image colors come out extremely flat and dull. Had this problem on an HP laptop and now my mini-mac. The HP problem sort of corrected itself after a few weeks. Had problem with Mac GraphicConverter also and author told me to toss the Preferences file from the Library and then I think the code was changed so it wouldn't happen again.

Well, I tried tossing out the p.list files (had 2) then had to reenter username and password. Done but Useless. Have the same problem.
So, need a solution for everyone who comes across this crap. These are .png images. :(

Thanks.

Posts: 78
Joined: Tue Mar 02, 2010 11:32 am

Re: Flat dull colors

Postby gary » Wed Jul 17, 2013 11:08 am

The SmartPhotoEditor uses your Mac display color profile to display images. If the display profile is incorrect then this could cause the problem you are seeing. Please go to Preferences and turn off color management to see if this fixes the problem.

thanks,
Gary

Posts: 4
Joined: Mon Jul 15, 2013 10:51 pm

Re: Flat dull colors

Postby ghostfeeder » Wed Jul 17, 2013 9:01 pm

Unfortunately, turning off color management in the Preferences did not work. I also recalibrated my screen monitor with Spyder 4 and restarted my mac. No improvement for SPE so far. Next....

Thanks,
Doug

Posts: 4
Joined: Mon Jul 15, 2013 10:51 pm

Re: Flat dull colors

Postby ghostfeeder » Wed Jul 17, 2013 11:05 pm

Console is displaying this message repeatedly:
7/17/13 6:02:35.773 PM [0x0-0x2a02a].com.anthropics.SmartPhotoEditor: libpng warning: Interlace handling should be turned on when using png_read_image

Might this have something to do with my problem?

Thanks,
Doug

Posts: 78
Joined: Tue Mar 02, 2010 11:32 am

Re: Flat dull colors

Postby gary » Thu Jul 18, 2013 3:49 pm

The libpng code is fairly recent to the software, so this could be a relevant warning. Could you send me one of the png files you are using so we can try to reproduce the problem here? Please upload it somewhere for me to access, or email it to support1234@anthropics.com and mark it with the subject "SPE PNG problem for Gary"

Also if you convert a png to jpeg using some other program, and then use the jpeg in the SmartPhotoEditor does the problem go away?

thanks,
Gary

Posts: 4
Joined: Mon Jul 15, 2013 10:51 pm

Re: Flat dull colors

Postby ghostfeeder » Wed Aug 14, 2013 11:32 am

Now, it just quits/crashes on me with the same problem. Interlace needs to be on and ?????


Path: /Applications/SmartPhotoEditor.app/Contents/MacOS/SmartPhotoEditor
Identifier: com.anthropics.SmartPhotoEditor
Version: 1.18.6 (???)
Code Type: X86 (Native)
Parent Process: launchd [172]

Date/Time: 2013-08-14 06:28:27.945 -0400
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9

Interval Since Last Report: 911886 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 19 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 7E020185-CA93-4DA3-9623-D4FCA3C30600

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called
terminate called throwing an exception
objc[28876]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x932fa9c6 __pthread_kill + 10
1 libsystem_c.dylib 0x9a5aef78 pthread_kill + 106
2 libsystem_c.dylib 0x9a59fbdd abort + 167
3 libc++abi.dylib 0x90cdb921 abort_message + 94
4 libc++abi.dylib 0x90cd91bc default_terminate() + 36
5 libc++abi.dylib 0x90cd91fe safe_handler_caller(void (*)()) + 15
6 libc++abi.dylib 0x90cd9268 std::terminate() + 23
7 libc++abi.dylib 0x90cda2a0 __cxa_throw + 112
8 com.anthropics.SmartPhotoEditor 0x0069a2fd 0x1000 + 6918909
9 com.anthropics.SmartPhotoEditor 0x00709b89 0x1000 + 7375753
10 com.anthropics.SmartPhotoEditor 0x00706d0c 0x1000 + 7363852
11 com.anthropics.SmartPhotoEditor 0x006ffaf3 0x1000 + 7334643
12 com.anthropics.SmartPhotoEditor 0x006ffec7 0x1000 + 7335623
13 com.anthropics.SmartPhotoEditor 0x006c38bd 0x1000 + 7088317
14 com.anthropics.SmartPhotoEditor 0x006c3b41 0x1000 + 7088961
15 com.anthropics.SmartPhotoEditor 0x006c3d60 0x1000 + 7089504
16 com.anthropics.SmartPhotoEditor 0x006c0c94 0x1000 + 7077012
17 com.anthropics.SmartPhotoEditor 0x006c0ab7 0x1000 + 7076535
18 com.anthropics.SmartPhotoEditor 0x002de856 0x1000 + 3004502
19 com.anthropics.SmartPhotoEditor 0x002df938 0x1000 + 3008824
20 com.anthropics.SmartPhotoEditor 0x005ac643 0x1000 + 5944899
21 com.anthropics.SmartPhotoEditor 0x005acce3 0x1000 + 5946595
22 com.anthropics.SmartPhotoEditor 0x00593dcf 0x1000 + 5844431
23 com.anthropics.SmartPhotoEditor 0x00593988 0x1000 + 5843336
24 com.anthropics.SmartPhotoEditor 0x0069fafd 0x1000 + 6941437
25 com.anthropics.SmartPhotoEditor 0x0069fdc8 0x1000 + 6942152
26 com.anthropics.SmartPhotoEditor 0x006a02b9 0x1000 + 6943417
27 com.anthropics.SmartPhotoEditor 0x000c3d7a 0x1000 + 798074
28 com.anthropics.SmartPhotoEditor 0x000ca5b8 0x1000 + 824760
29 com.anthropics.SmartPhotoEditor 0x0018244a 0x1000 + 1578058
30 QtCore 0x011e51aa QMetaCallEvent::placeMetaCall(QObject*) + 42
31 QtCore 0x011e5c5a QObject::event(QEvent*) + 1018
32 QtGui 0x02bf20b0 QWidget::event(QEvent*) + 80
33 QtGui 0x02faa3cc QMainWindow::event(QEvent*) + 220
34 QtGui 0x02b972ec QApplicationPrivate::notify_helper(QObject*, QEvent*) + 188
35 QtGui 0x02b9d297 QApplication::notify(QObject*, QEvent*) + 327
36 QtCore 0x010e833c QCoreApplication::notifyInternal(QObject*, QEvent*) + 108
37 QtCore 0x011d928e QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 734
38 QtGui 0x02b4fa0f QDesktopWidget::resizeEvent(QResizeEvent*) + 13951
39 com.apple.CoreFoundation 0x9a37f13f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
40 com.apple.CoreFoundation 0x9a37eaf6 __CFRunLoopDoSources0 + 246
41 com.apple.CoreFoundation 0x9a3a89c8 __CFRunLoopRun + 1112
42 com.apple.CoreFoundation 0x9a3a81dc CFRunLoopRunSpecific + 332
43 com.apple.CoreFoundation 0x9a3a8088 CFRunLoopRunInMode + 120
44 com.apple.HIToolbox 0x95913543 RunCurrentEventLoopInMode + 318
45 com.apple.HIToolbox 0x9591a7d6 ReceiveNextEventCommon + 168
46 com.apple.HIToolbox 0x9591a71a BlockUntilNextEventMatchingListInMode + 88
47 com.apple.AppKit 0x98a64ee8 _DPSNextEvent + 678
48 com.apple.AppKit 0x98a64752 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
49 com.apple.AppKit 0x98a60ac1 -[NSApplication run] + 911
50 QtGui 0x02b4f471 QDesktopWidget::resizeEvent(QResizeEvent*) + 12513
51 QtCore 0x011d7b61 QEventLoop::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 65
52 QtCore 0x011d7eaa QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 170
53 QtCore 0x011d9526 QCoreApplication::exec() + 182
54 com.anthropics.SmartPhotoEditor 0x00008545 0x1000 + 30021
55 com.anthropics.SmartPhotoEditor 0x00008fcd 0x1000 + 32717
56 com.anthropics.SmartPhotoEditor 0x00006d29 0x1000 + 23849
57 com.anthropics.SmartPhotoEditor 0x00006c48 0x1000 + 23624

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x932fb90a kevent + 10
1 libdispatch.dylib 0x94135e04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x94134853 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x932fb02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a5aeccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9a5b06fe start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x932fa83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a5b0e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9a5587f5 pthread_cond_timedwait + 47
3 QtCore 0x0109ee44 QWaitCondition::wait(QMutex*, unsigned long) + 244
4 QtCore 0x01118a5c QThreadPool::start(QRunnable*, int) + 524
5 QtCore 0x0111c6e6 QThread::setPriority(QThread::Priority) + 454
6 libsystem_c.dylib 0x9a5aced9 _pthread_start + 335
7 libsystem_c.dylib 0x9a5b06de thread_start + 34

Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x932fab42 __select + 10
1 com.apple.CoreFoundation 0x9a3f6e15 __CFSocketManager + 1557
2 libsystem_c.dylib 0x9a5aced9 _pthread_start + 335
3 libsystem_c.dylib 0x9a5b06de thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x932fb02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a5aeccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9a5b06fe start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x90cdc330 ecx: 0xbfffcb0c edx: 0x932fa9c6
edi: 0xacefa2c0 esi: 0x00000006 ebp: 0xbfffcb28 esp: 0xbfffcb0c
ss: 0x00000023 efl: 0x00200246 eip: 0x932fa9c6 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00d2f7f6
Logical CPU: 0

Binary Images:
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0x9a9bd000 - 0x9a9e5ff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <AB530FB2-8BD1-3328-95E8-CF449F0429CA> /usr/lib/libxslt.1.dylib
0x9a9f5000 - 0x9aa8bff7 com.apple.LaunchServices (480.40 - 480.40) <D5C0DEF9-398C-3742-8C4E-875C3365EC8B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x9aa8c000 - 0x9ad66ff7 com.apple.RawCamera.bundle (4.00 - 658) <F72D5DF2-406B-3310-AC16-F0AB434237DE> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9ad67000 - 0x9ad68fff liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib
0x9b662000 - 0x9b662fff com.apple.Carbon (153 - 153) <63603A0C-723B-3968-B302-EBEEE6A14E97> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9b663000 - 0x9b673fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x9c3c6000 - 0x9c3c7fff com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x9c3c8000 - 0x9c3e8ff7 com.apple.RemoteViewServices (1.5 - 44.2) <11C87337-FF29-3976-A230-6387D96563C5> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x9c3e9000 - 0x9c464ffb com.apple.ApplicationServices.ATS (317.12.0 - ???) <4D124B65-3D43-32E9-B296-3671347BB888> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9c465000 - 0x9c4cdfff libc++.1.dylib (28.4.0 - compatibility 1.0.0) <B24814AB-CA77-3B9D-8FAB-58C9B4FD3A16> /usr/lib/libc++.1.dylib
0x9c4ce000 - 0x9c4d9ffb com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <A1764D2F-EB84-33DC-9ED5-CDA3B468FF3E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x9c7c0000 - 0x9c7c2ffb libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9c7c3000 - 0x9c8d4ff7 libJP2.dylib (??? - ???) <3B6A6D1C-5E4D-3814-892A-7C580E063268> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9c8d5000 - 0x9c8d5ff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9c8d6000 - 0x9cb4aff3 com.apple.CoreImage (7.99.1 - 1.0.1) <C4B2DD2A-8E45-31CD-9B25-2AC1CA252B14> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
0x9cb4c000 - 0x9cb4dfff libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <B04592B1-0924-3422-82FF-976B339DF567> /usr/lib/system/libsystem_blocks.dylib
0x9cb4e000 - 0x9cf50ff6 libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 15492
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=188.0M resident=72.4M(39%) swapped_out_or_unallocated=115.6M(61%)
Writable regions: Total=118.8M written=10.8M(9%) resident=24.9M(21%) swapped_out=280K(0%) unallocated=93.9M(79%)

REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.9M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 8804K
CG image 36K
CG raster data 64K
CG shared images 3452K
CoreGraphics 8K
CoreServices 4584K
MALLOC 49.6M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Stack 66.1M
VM_ALLOCATE 16.2M
__CI_BITMAP 80K
__DATA 9984K
__DATA/__OBJC 64K
__IMAGE 528K
__IMPORT 80K
__LINKEDIT 47.2M
__OBJC 1476K
__OBJC/__DATA 12K
__PAGEZERO 4K
__TEXT 140.7M
__UNICODE 544K
mapped file 154.8M
shared memory 312K
shared pmap 8536K
=========== =======
TOTAL 544.2M
TOTAL, minus reserved VM space 544.2M

Model: Macmini5,2, BootROM MM51.0077.B0F, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.75f0
Graphics: AMD Radeon HD 6630M, AMD Radeon HD 6630M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE4), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1005, 0xfa130000 / 5
USB Device: Logitech H555 Headset, 0x046d (Logitech Inc.), 0x0a1b, 0xfa133000 / 7
USB Device: Apple Keyboard, apple_vendor_id, 0x021d, 0xfa132000 / 6
USB Device: Cinergy HT USB PVR (US), 0x0ccd, 0x0075, 0xfa120000 / 4
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8281, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: hub_device, apple_vendor_id, 0x9131, 0xfd120000 / 5
USB Device: Apple Cinema HD Display, apple_vendor_id, 0x9223, 0xfd122000 / 6
USB Device: MacBook Air SuperDrive, apple_vendor_id, 0x1500, 0xfd130000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

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