Saving Problems!!

Any crashes, places where the software didn't work as you expected, please let us know here.
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Joined: Sat May 25, 2013 5:25 am

Saving Problems!!

Postby jonipaul1106 » Mon May 27, 2013 6:34 am

Hi! I was so excited when I found this software, but now I am beginning to think I wasted my money because it won't let me save any of my work. It acts like it will but then it says that its rendering and just quits! I want to save and even print my work that's why I bought this software! Please help!! Thank you and God Bless! :cry:

Site Admin
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Joined: Thu Feb 25, 2010 7:11 pm

Re: Saving Problems!!

Postby admin » Tue May 28, 2013 9:41 am

Hi Jonipaul1106,

We should be able to figure out what is going wrong. Is it with all effects or just some that you have a problem? Certain effects that use the denoiser do require a lot of memory and time, especially on older computers as it is a complicated operation. I'll send you a private message to let you know what to do next.

Tony

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Joined: Sun Feb 10, 2013 5:23 pm

Re: Saving Problems!!

Postby DeeDee0412 » Tue Jun 04, 2013 6:42 pm

I have the same issue... did you get it fixed i am getting no help. I think this program is great but it wont stay alive..

Site Admin
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Joined: Thu Feb 25, 2010 7:11 pm

Re: Saving Problems!!

Postby admin » Wed Jun 05, 2013 9:39 am

Hi DeeDee,

I'm sending you a private message to try and get this resolved.

Tony

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Joined: Tue Nov 13, 2012 1:41 pm

Re: Saving Problems!!

Postby 151 Ways » Fri Jun 14, 2013 3:59 pm

Yeah I'm getting the same problem. It must be related to certain effects because not all projects have the issue. Also when this happens I notice that adding a new mask will also cause it to crash the same.

Site Admin
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Joined: Thu Feb 25, 2010 7:11 pm

Re: Saving Problems!!

Postby admin » Mon Jun 17, 2013 1:51 pm

Hi 151 Ways,


I'm sending you a private message to try and get this resolved.

Tony

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Joined: Thu Jun 27, 2013 5:59 pm

Re: Saving Problems!!

Postby Photo Reality Studios » Fri Jun 28, 2013 3:36 am

Crashes for me when saving a Panorama as a .tif file (pic is 14367 w x 3700 h). Says "rendering" then quits out. Thankfully I am able to reload the pic as I saved as a session, but not being able to output to tif sorta defeats the purpose for me.

On testing further, also crashes when saving as .jpg or .png. If this was a paid job I'd not be happy. Lucky I'm just editing a file for my www page. Please fix this saving issue

Edit again... Seems to only do this on the mac version. I have installed the PC version and it saves out fine, but the PC doesn't have enough ram to re-open files saved in .tif format so one problem solved opens up at least another (if not more) =/

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Posts: 91
Joined: Thu Jul 14, 2011 5:02 pm

Re: Saving Problems!!

Postby darrenp » Mon Jul 01, 2013 12:11 pm

Hi there,

I'll message you privately so we can try to resolve this issue.

Many thanks,

])arren.

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Joined: Tue Jul 02, 2013 11:54 pm

Re: Saving Problems!!

Postby sdoyle50 » Tue Jul 02, 2013 11:57 pm

Count me in as having the same problem

Site Admin
Posts: 91
Joined: Thu Jul 14, 2011 5:02 pm

Re: Saving Problems!!

Postby darrenp » Wed Jul 03, 2013 11:42 am

Hi there,

Thanks for letting us know. I'll message you separately to organise sending the file over so that we can dig down into this problem.

])arren.

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