AREA Treatment

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AREA Treatment

Postby anita dean » Fri Mar 22, 2019 8:03 am

Quite a lot of the time when I have carefully painstaking removed the background from my photo and then click the gallery for a new background the program just crashes and I have to start again !

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Re: AREA Treatment

Postby admin » Mon Mar 25, 2019 11:22 am

Are you on the latest version of the software? Go to Help>Check for Updates to be sure. Also make sure you're using the 64bit version if you can.

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Re: AREA Treatment

Postby lemonade » Tue Mar 26, 2019 7:27 am

Hi yes . I am using the up to date version and 64 bit..and have removed and re-installed the program as instructed by Erika.... and it still crashes when using the Area treatment.....I erase the bakground from an image ...then click the gallery ..then that is when it happens but not every time

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Re: AREA Treatment

Postby admin » Tue Mar 26, 2019 10:36 am

If you're having trouble like that, I suggest you open a support ticket so our support team can help.

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Re: AREA Treatment

Postby lemonade » Tue Mar 26, 2019 1:01 pm

I did put a ticket in .....and have done an un-install and a new re-install.....but it still does it....I have put another ticket in but no reply.................

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Re: AREA Treatment

Postby eadams » Tue Mar 26, 2019 4:04 pm

I like your user name, lemonade!

I wonder what your computer specs are and whether you have the same crashing problem with all images. Have you tried to test it on different images of different sizes and resolutions? For testing purposes you needn't even select a real area of the photo, just click anywhere with the selection brush.

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Re: AREA Treatment

Postby lemonade » Wed Mar 27, 2019 8:09 am

Have tried all sorts of pictures but not different resolutions

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Joined: Thu Feb 25, 2010 7:11 pm

Re: AREA Treatment

Postby admin » Wed Mar 27, 2019 10:42 am

If the software crashes when you press the Gallery button after selecting an area, it's possible your database is corrupt. You could try deleting this folder: C:\Users\YOUR USER NAME\AppData\Local\PhotoEditor\global. When you go back into SPE it will download a fresh copy of the gallery.

Kind regards

Tony

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Re: AREA Treatment

Postby lemonade » Wed Mar 27, 2019 2:58 pm

Sorry but where do I find that ?...have looked everywhere for that title

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Posts: 2406
Joined: Thu Feb 25, 2010 7:11 pm

Re: AREA Treatment

Postby admin » Thu Mar 28, 2019 10:40 am

Where it says YOUR USER NAME, replace it with the user name you are logged in as. Also sometimes AppData is hidden, but if you type it into windows explorer in the address bar it should work.

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